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Journal of Management Research and Analysis


An examination of the relationship between perceived service quality and patients’ satisfaction towards healthcare services


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Author Details : Sujay M. J., Vishal J. M.

Volume : 5, Issue : 2, Year : 2018

Article Page : 223-230


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Abstract

This study attempted to measure the influence of various hospital service quality on patient's satisfaction. This study identified five dimensions of hospital service quality. These are: Clinical Care, Admission Procedure, Reliability, Trust, and Infrastructure. This study was conducted in Bellary city in Karnataka. This study employed the questionnaire method to collect data from the patients.
The examination findings have huge implications for hospital administrators. This study can also be used as a tool by the hospital administrator to recognise various dimensions of hospital service quality where improvements are needed to enhance patient’s satisfaction.

Keywords: Clinical care, Trust, Reliability, Infrastructure, Service quality.

  

  

 

  

Doi : 10.18231/2394-2770.2018.0035

How to cite : Sujay M. J., Vishal J. M., An examination of the relationship between perceived service quality and patients’ satisfaction towards healthcare services. J Manag Res Anal 2018;5(2):223-230

Copyright © 2018 by author(s) and J Manag Res Anal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC-BY-NC 4.0) (creativecommons.org)