User satisfaction in educational institutions libraries: A case study of advanced institute of education

Libraries and their services worldwide have undergone a signification change due to the application of Information Technology in all types of library functions like automated catalogue, online retrieval of information, access of online and off line databases etc. Today we are living in an age of information. Survival is not so much a matter of doing as of knowing. Large amount of information is being generated even moment. Information is a vital and necessary product of modern society and is most basic need to teachers, students, research scholars, scientists, thinkers and academicians as well as public to update their knowledge. The library is a wide resource to provide information to all kind of users. The present study suggested the use and satisfaction level of the users of Advanced Institute of Education Aurangabad, Palwal, Haryana (India).


Introduction
The library is the most effective and economics medium for spread of education and dissemination of information. Education is a process and from childhood to old age every one continuously passes through this process. In the whole life the human passes through or receives education in two forms: formal education and informal education. The library plays vital role by helping the citizen pursue both forms of education. Research is the lifeblood of modern society; as our economic standard of living, our culture and our age of progress depend upon it. Research has been changed significantly over the past four decades. The changing patterns of the research reflect developments in the intellectual thought that have created new academic disciplines and areas of research. In the past the information is present in printed form only, after introduction of ICT in libraries the existing and new information will be provided to the users in the form of "Electronically" i.e., e-resources. Epublication is the publication of any kind of information on any form of electronic media. E-journals have become major resources in scholarly research which is the simple electronic representation of journals. As we know that the users are the key person in any information system. The success of any information system depends on how best the system design is based on a close and accurate understanding of the users. User satisfaction studies are also part of user studies as these are based on users. The performance of a library can be judged on the basis of the extent of satisfaction it provides to its users. Hence, there is a need to conduct the use and user satisfaction studies to assess the satisfaction of users with the services and facilities provided by the library. This type of studies is also necessary to know the difference in satisfaction among the different categories of users.

Objectives
The objectives of the study are: 1. To identify the frequency of visits to the library.

To identify the frequency of time spent in the library per
week. 3. To find out the level of satisfaction of students with regard to the following library collection. 4. To assess the level of satisfaction of students with Eresources. 5. To find the level of satisfaction of students with regard to the library Services. 6. To find the level of satisfaction of students with regard to the library issues. 7. To find out the information sources and services that exits to satisfy the information needs of the students.

Scope of the Study
The scope of this study is to confirmed the analysis of use and satisfaction of the library collection, services and facilities by D. users from each course. One hundred and questionnaires were distributed randomly and all 100 filled questionnaires collected from them by giving sufficient time to fill up the questionnaires. If any of the students was willing to fill up the questionnaire immediately, we waited till it was filled up. We did not insist on the users mentioned their names on the questionnaires if they were unwilling to do so. Every effort was made by us to get reliable and accurate data from students.

About Library-cum Information Centre
The Library of Advanced Institute of Education is a good library. It has a rich collection of books, journals, magazines, CDs, audio and video cassettes, project reports with field work in soft as well as hard copies, dictionaries, encyclopedias, survey reports, reference books and newspapers. The institute pays good attention for the development of library and spends a reasonably good amount of money for the procurement of the above. The activities of all sections of library are computerized and interconnected all four libraries to each other with a single server through LAN. Library has a digital library section with 10 computers. The current holdings of the library:     The distribution of users accordingly to their relative level of satisfaction with library services, total weight age, means weight age and ranks are given in Table 6. It is evident from Table 6 that the users are more satisfied with the book lending service as compared to other library services provided by the library and it has got first rank. It is followed by Reference service, Reprographic service, ILL service and Bibliographic service which got the ranks 2, 3, 4 and 5 respectively.
Satisfaction from Library Staff Behaviour: The distribution of users according to their level of satisfaction with library staff behaviour is shown in Table 7.

Suggestions
The following suggestions are made by the investigators on the basis of analysis of the data and suggestion from users. 1. Some of the users have complained that books on the shelves are not arranged according to the classified order. Hence, proper steps should be taken for shelf rectification on a regular basis.
2. The core periodicals for each department are to be decided on the basis of user's survey and only then should they subscribe. 3. The library authority should improve the ILL and Bibliographic service. 4. Most of user's of final classes want information regarding employment. So library authority pays attention for the same.

Source of Funding
None.